Shipping Policy
Last updated: June 24, 2026
Thank you for shopping with Mushroom Sage. We aim to process and ship orders promptly while providing reliable delivery options. Please review the information below for details about order processing, shipping methods, delivery times, and tracking.
Shipping Locations
Orders may be processed and shipped from our available fulfillment facilities in the United States and United Kingdom, depending on product availability, destination, and fulfillment requirements.
Shipping availability and delivery times may vary depending on the destination and shipping method selected at checkout.
Shipping Options
We offer several shipping options to accommodate different delivery requirements.
For eligible orders within the United States and the UK, orders with a grand total of $400 or more qualify for free standard shipping.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| USPS Priority Mail | Up to 7 business days | $60 |
| FedEx 7-Day | Up to 7 business days | $60 |
| FedEx Overnight | Next business day | $60 |
| FedEx Overnight with Signature | Delivery according to selected service | $60 |
| FedEx Saturday Delivery | Saturday delivery* | $49.99 |
*Saturday delivery may require orders to be placed by the applicable Friday cutoff time and is subject to carrier availability.
Shipping costs, delivery estimates, and available shipping methods are displayed at checkout and may vary based on the delivery address and order.
Free Standard Shipping
Eligible orders totaling $400 or more qualify for free standard shipping within the United States and UK.
The order total used to determine eligibility is the applicable grand total shown at checkout. Additional conditions may apply to certain destinations, products, or shipping services.
Order Processing Times
Orders that are placed, paid for, and successfully processed before 12:00 PM PST typically ship the same business day.
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Orders placed before 12:00 PM PST may ship the same business day.
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Orders placed after 12:00 PM PST typically ship the following business day.
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Orders placed on weekends or holidays are generally processed on the next business day.
Processing times may vary during holidays, promotional periods, periods of unusually high order volume, or when additional order verification is required.
Packaging and Handling
We take care when preparing orders for shipment. Products are packaged appropriately to help protect them during transportation.
Packaging and handling requirements may vary depending on the type of product, destination, weather conditions, and shipping method selected.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation containing tracking information when tracking is available.
Please allow some time for the carrier’s tracking system to update after a shipping label has been created. Tracking information may not appear immediately.
Shipping Delays
We make every reasonable effort to process and ship orders within the stated timeframes. However, delivery may occasionally be delayed due to circumstances outside our control, including:
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Severe weather
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Carrier delays
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Holidays and peak shipping periods
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Incorrect or incomplete shipping information
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Transportation disruptions
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Other circumstances affecting carrier operations
Estimated delivery times are not guaranteed unless a specific guaranteed delivery service has been purchased and the carrier’s terms provide otherwise.
Mushroom Sage is not responsible for carrier delays occurring after an order has been handed over to the shipping carrier.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice that your shipping information is incorrect, please contact us as soon as possible before your order ships. We will make reasonable efforts to correct the address when possible.
Mushroom Sage is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Damaged Packages
If your package arrives damaged, is missing, or appears to have been lost during transit, please contact Mushroom Sage as soon as possible.
Where appropriate, we may assist with contacting the shipping carrier or initiating a carrier claim.
For damaged deliveries, please retain the original packaging and take photographs of the package and products, as this information may be required to investigate the issue.
Shipping Restrictions
Shipping availability may vary depending on the destination, product type, applicable regulations, and carrier requirements.
Certain products or destinations may have specific shipping restrictions. If an order cannot be shipped to the selected destination, we will contact the customer regarding the available options.
Payment Methods
We accept the payment methods displayed and available on our checkout page.
Payment availability may vary depending on your location, order, and payment method.
Payment Security
We use industry-standard security measures to help protect information submitted through our website. Payment transactions may be processed by third-party payment providers, which maintain their own security and privacy policies.
For more information about how we handle personal information, please review our Privacy Policy.
Questions About Shipping?
If you have questions about shipping, delivery, tracking, or an existing order, please contact the Mushroom Sage customer support team through WhatsApp or email using the contact information provided on our website.
When contacting us about an existing order, please include your order number so that we can assist you more efficiently.