Refund and Returns Policy

At Mushroom Sage, we maintain strict quality-control standards to help ensure that our products arrive in their intended condition. Due to the nature of our products and the importance of proper storage and handling, please review this Refund and Returns Policy carefully before placing an order.

Return Policy

We generally do not accept returns of opened or used products. Once a product has been delivered, we cannot guarantee that it has been stored or handled according to our recommended conditions.

Products that are unopened and unused may be eligible for a return where permitted by applicable law and subject to our approval. Please contact our customer support team before sending any product back.

Refunds and Replacements

We may provide a replacement or refund in the following circumstances:

Incorrect Items: You received a product different from the one ordered.
Missing Items: One or more products are missing from your shipment.
Damaged Products: Your order arrives damaged due to shipping or handling.
Verified Product Issues: A product has a verified quality or manufacturing issue.

Any issue with an order should be reported within 7 days of delivery. We may request photographs, order information, or other details to help us investigate the issue.

How to Report an Issue

If there is a problem with your order:

Contact Mushroom Sage within 7 days of receiving your order.
Provide your order number and a detailed description of the issue.
Include photographs of damaged, incorrect, or missing items when applicable.
Keep the original packaging and shipping materials until the matter has been resolved.
Wait for instructions from our customer support team before returning any product.

Our customer support team will review your request and provide further instructions regarding an eligible refund or replacement.

Order Cancellations

Cancellation requests must be submitted as soon as possible and before your order has shipped.

Once an order has been shipped, cancellation may no longer be possible. Please contact us immediately if you need to request a cancellation.

Refund Processing

When a refund is approved:

Refunds are issued to the original payment method where applicable.
Processing times may vary depending on your payment provider or financial institution.
Shipping charges are generally non-refundable unless the issue resulted from an error on our part.
Where appropriate and permitted, store credit may be offered as an alternative to a refund.

Product-Specific Considerations

Because our products may have specific storage, handling, and product-integrity requirements, customers should follow any storage and handling information provided with their order.

We cannot be responsible for product issues resulting from improper storage, handling, misuse, or conditions outside our control after delivery.

Our Commitment

At Mushroom Sage, we are committed to providing quality products and responsive customer service. If you experience a problem with your order, please contact us as soon as possible so that we can review the situation and work toward an appropriate resolution.

Contact Customer Support

If you have questions about our refund and returns policy, an order, delivery, or a product issue, please contact our customer support team through the contact information provided on our website.

Please include your order number whenever contacting us about an existing order so that we can assist you efficiently.

Important Notice

This policy is intended to explain our general returns, refunds, replacements, and cancellation procedures. It does not limit any rights or protections that may apply to consumers under applicable law.

Phone: +44 7475492313
Email: info@mushroomsage.store